Timeless Merch Return & Refund Policy

Returns

Damaged or defective items: Please contact us within 5 days of receiving your order if any item arrives damaged or defective.

Items must be returned with all original contents, packaging, and order details.

Returns must be shipped back within 5 business days after we approve the return request.

If packaging or parts are missing, or if items are damaged due to poor return packaging, we may deny the return or deduct a nonrefundable amount from your refund.

To start a return, email us at giftfromorlando@gmail.com for instructions and the return address.

Return Shipping

Prepaid labels are provided only if the item arrived damaged or defective.

For all other returns (including cancellations), customers are responsible for return shipping costs.

Please provide us with the carrier name and tracking number for your return.

Refund Policy

Returns must be initiated within 14 days from the day you receive the item(s).

Items must be in like-new condition. Items that are damaged, unsanitary, or missing parts may be denied or partially refunded.

Refunds will be processed to your original payment method within 7–14 business days after we receive and review your return.

Exchanges for the same item are available when possible.